Welcome to Desimati, a platform operated by Desimati Agri Technologies and Services Private Limited , based in Jabalpur, India, where we’re committed to bringing fresh farm produce to you through our mobile app and website (the "Platform"). This Privacy Policy explains how we collect, use, store, and protect your personal information. It applies to everyone who uses the Platform – whether you’re browsing, signing up, or placing an order. By using our services, you agree to the ways we handle your data as described here. We may update this policy from time to time to reflect changes, and we’ll let you know about important updates via email or on the Platform. We encourage you to check back regularly to stay in the loop.
In this policy, "personal data" refers to information that can identify you, such as your name, email address, phone number, delivery address, payment details, and order history. We may also collect sensitive personal data, like your location, payment information and specific dietary preferences, which are relevant to your orders. This information helps us provide a smooth and personalized experience while ensuring compliance with applicable privacy laws.
We collect your personal data through various methods to ensure we can deliver your orders and improve your experience on the Platform. This includes:
* Account Creation and Order Placement: When you sign up or place an order, we gather details like your name, email, phone number, delivery address, and payment information, which are essential for processing your requests.
* Platform Interaction: As you use the app or website, we may collect data on your browsing habits, order preferences, and feedback you choose to share.
* Cookies and Technologies: We use cookies and similar tracking tools to monitor how you navigate the Platform, personalize your experience, and analyze usage patterns. Some data collection is automatic when you visit.
* Third-Party Services: Data may also be collected through payment gateways, delivery partners, or analytics tools we integrate, but only as needed to fulfil your orders or enhance our services.
Providing certain information, like your delivery address, is mandatory to complete transactions, while other details, such as special instructions for produce, are optional. You can manage some preferences, like cookie settings, through your browser or account settings.
We collect the following personal data to provide you with reliable, efficient services:
* Name: To identify you as a User and personalize your account.
* Email and Phone Number: To send order confirmations, delivery updates, receipts, and service notifications. With your consent, we may also use these for promotions, marketing, and advertising. Please note that you can opt out of the latter three at any time through your account settings or by contacting us.
* Address and Location: To process and deliver your orders accurately, including real-time tracking during transit.
* GSTIN (for business orders): We request your GST Identification Number when placing business-related orders, in line with applicable government guidelines and tax regulations.
All data is collected only as necessary to fulfil your requests and operate the Platform effectively.
You have important rights over your personal data as provided under the Digital Personal Data Protection Act, 2023. These include:
* The right to access a summary of your personal data, the purposes for which it is processed, and the recipients it has been shared with.
* The right to correct, complete, update, or erase your personal data if it is inaccurate, incomplete, or no longer required.
* The right to withdraw consent at any time, with the same ease as providing it.
* The right to nominate an individual to exercise your data rights on your behalf in case of death or incapacity.
To exercise any of these rights, simply reach out to our User Support at email- admin@desimati.com or our Consent Manager – Mr. Dhruv Malik at dhruv@airbro.com. We’ll respond promptly and guide you through the process.
We’re here to help if you have any concerns. If you’re not satisfied with how we’ve handled your data or a privacy-related request, you can file a grievance with us. Please contact our Grievance Officer at diptiman@desimati.com with your full name, contact details, and a clear description of your concern. We aim to acknowledge your grievance within 48 hours and resolve it within 30 days. If you remain unsatisfied, you have the right to approach the Data Protection Board of India as per the procedures outlined in the Digital Personal Data Protection Act, 2023.
Your trust and data security are our top priorities. In the unlikely event of a personal data breach that may cause harm, we will notify you and the Data Protection Board without undue delay. The notification will include:
* A description of the breach and the data involved.
* Potential risks to you.
* Steps we’re taking to mitigate the issue.
* Actions you can take to protect yourself.
We follow strict security protocols to prevent breaches, but should one occur, transparency and swift action are our commitment to you.